Privacy Policy
Falcon Heights Water Damage respects the privacy of people who use this website or send a service request. This policy explains what information may be collected, how it is used, and the choices available to you.
Information you choose to send us
When you use the service-request form, we may receive your name, email address, phone number if you provide one, property address or general area, and the message you submit about the water-damage situation. We use that information to review the request, respond to you, and coordinate service-related communication.
Website and technical information
Like most websites, the site and its hosting environment may record basic technical information such as IP address, browser type, device type, referring page, requested pages, and timestamps. This information can be used for security, troubleshooting, performance monitoring, and understanding how the website is used.
Cookies and analytics
The site may use cookies or similar browser storage for normal WordPress functions, security, performance, and analytics. Google services may be connected through Site Kit, and Hostinger or other hosting tools may provide performance or traffic information. The exact cookies present can change as website features are enabled or disabled.
Service-request email delivery
Form submissions are sent through WordPress email functions. When FluentSMTP is configured, the message may be routed through the connected email provider. Information submitted through the form is used for the service request and is not displayed publicly on the website.
AI-readable website content
The site may provide public page content in machine-readable formats for search engines and AI-assisted search tools. These feeds contain public website content. Information you submit through a private service-request form is not intentionally included in those public content feeds.
How we use information
- To respond to a service request or question.
- To understand the location and type of water-damage problem described.
- To maintain reasonable business and communication records.
- To protect the website from spam, abuse, and security threats.
- To improve website performance, navigation, and content.
How information may be shared
We do not sell personal information submitted through the website. Information may be processed by service providers that support the website, hosting, security, analytics, or email delivery. Information may also be disclosed when required by law or when reasonably necessary to protect legal rights, users, or the website.
How long information is kept
Service-request and communication records may be retained for as long as reasonably needed for business, customer-service, accounting, legal, or security purposes. Technical logs and analytics data may be retained according to the settings of the hosting or analytics provider.
Your choices
You can choose not to submit the service-request form. If you previously submitted personal information and want to ask a question about it, use the contact form and identify the request clearly enough for us to locate the relevant communication.
External links
This website may link to government, safety, insurance, manufacturer, or other third-party resources. Those websites operate under their own privacy practices, which are outside our control.
Changes to this policy
This policy may be updated when website features, service providers, or legal requirements change. The version published on this page is the current website privacy policy.
Last updated: October 2, 2026.